FAQs

1. How do I calculate the size of my dog's clothes?

To find out the clothes size for your dog, follow the instructions on the table of sizes. How to measure the chest, the length of its back and the neck is shown in the drawing. These 3 details will tell you what the size is.

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2. How do I calculate the size of my dog's collar?

To find out the size of the collar, measure the neck and add 8 cm. In this way, you will obtain the collar size.

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3. How do I create my account?

To create your account, all you have to do is click on the option “My account” on the upper part of the screen. You can insert your information and that of your pet in this space.

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4. How do I edit the information in my account?

Access your account from the website menu to edit your personal information and that of your pet.

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5. How can I find out the amount of my order?

Once you have placed a product in your shopping basket, the delivery address will help us to automatically calculate dispatch costs.

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6. I have forgotten my password

Send us an e-mail to info@lizzura.com so that we can provide you with the password.

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7. How do I return a product?

Our Delivery and Returns space will be able to clear up any doubts you may have about this

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8. What do I do if I receive the wrong product?

Our Delivery and Returns space will be able to clear up any doubts you may have about this.

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9. What kind of returns policy does L’Izzura have?

You will find all the information about returns at our Delivery and Returns space.

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10. How do I know when my order has been sent?

You will receive a confirmation e-mail with your purchase. If you experience any problem, please do not hesitate to contact us at info@lizzura.com.

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